The Fiji Revenue and Customs Service (FRCS) is now accepting M-PAiSA payments at all its branches as well as at the Container Freight Stations (CFS) customs in the country.

This is following the signing of the Memorandum of Agreement (MOA) between FRCS and Vodafone on Friday 18th July 2025 at the FRCS Headquarters in Nasese, Suva.

The Agreement will enable M-PAiSA users to conveniently make payments at FRCS through QR Pay, significantly improving customer experience by streamlining the payment process for greater accessibility and efficiency for people across Fiji.

The CEO of FRCS Mr Udit Singh stated that the introduction of the M-PAiSA QR Payment platform expands the range of payment options available to our customers. This platform is not only convenient, secure, and user-friendly, but it also enables cashless payments at all FRCS branches and CFS customs in Fiji.

“Our decision to integrate the M-PAiSA wallet aligns seamlessly with FRCS’s strategic vision of becoming a digitally driven and future-focused organisation. As outlined in our Strategic Plan, technology is a key enabler of transformation,” Mr. Singh stated.

Now, M-PAiSA customers can use the popular QR Pay to make digital payments for taxes, duties, and VAT payment to the FRCS. This collaboration allows customers to make quick, secure, and hassle-free payments by scanning the M-PAiSA QR code.

The General Manager Digital Financial Services (M-PAiSA), Mr Shailendra Prasad said “we are pleased to add FRCS to the growing list of business, statutory and government entities who are integrating M-PAiSA as a convenient payment option for their clients.  With over 500,000 registered users and 4,000 business outlets accepting M-PAiSA payment, it provides a highly accessible, convenient and secure payment platform without the need to carry large amounts of cash”. 

Our teams from the Western Division have successfully concluded a series of impactful education, awareness, and outreach initiatives across key locations in the Western corridor. These included active participation in the United Nations Development Programme (UNDP) Markets for Change (M4C) Project Market Fairs held in Sigatoka, Nadi, Lautoka, Ba, Tavua, and Rakiraki, as well as outreach visits to Magodro High School and Nadarivatu Highland School in the highlands of Ba.

The UNDP M4C Project is designed to uplift the livelihoods of market vendors and their families by enhancing business acumen, increasing income opportunities, and improving access to essential services.

At the Market Fairs, the FRCS team operated an information and service booth that attracted hundreds of taxpayers. The team provided on-the-spot assistance with:

• Registration for Taxpayer Online Services (TPOS)
• Applications for Taxpayer Identification Numbers (TIN) and JOINT ID Cards
• Business registration support
• General tax advisory services

This initiative not only promoted FRCS’s digital services but also ensured that individuals with limited access to FRCS offices due to time constraints or geographic challenges could still receive the support they need.

FRCS’s on-site presence delivered several key benefits. By providing services directly at market stalls, vendors were able to save valuable time and continue operating their businesses without interruption. Many women entrepreneurs took advantage of the accessible services, which supported the growth and management of their businesses. Additionally, the initiative fostered stronger connections with local communities, offering valuable insights into their specific needs. These engagements also helped strengthen relationships with vendors and stakeholders, laying the groundwork for more tailored and effective support in the future.

In addition to the Market Fairs, the Ba team revisited Navala Village to deliver JOINT ID Cards and TIN letters from a previous outreach registration. The team also engaged with Magodro and Nadarivatu Highland Schools to discuss future collaboration and promote the use of TPOS, especially now that these schools are equipped with Starlink internet connectivity.

These efforts reflect FRCS’s ongoing commitment to making tax services more accessible, inclusive, and responsive to the needs of all Fijians.

FRCS is intensifying its public outreach efforts to raise awareness about its digital services and the 2025 Tax Amnesty Program. These initiatives are being promoted through a variety of media platforms, including popular radio and television programs.

Recently, FRCS representatives have featured on several high-profile shows such as Fiji Television’s Breakfast Show, FBC’s Na Vakekeli talk-back show, and FBC Radio’s Domo-ni-Vanua and Drishtikon. During these appearances, the team provided in-depth insights into the Taxpayer Online Service (TPOS), highlighting the ease, efficiency, and convenience it offers for managing tax obligations online.

In addition, the team spotlighted the 2025 Tax Amnesty Program, which runs from May 1 to July 31, 2025. This limited-time initiative allows individuals and businesses to:

• File overdue tax returns
• Voluntarily disclose previously unreported income
• Amend incorrect or incomplete returns (up to seven years back)
• Settle outstanding tax liabilities
• Receive waivers on most administrative penalties

The amnesty program is a strategic move to enhance tax compliance, reduce arrears, and strengthen Fiji’s fiscal framework—ultimately supporting national economic growth.

FRCS will continue its media engagements throughout June to further educate the public on the benefits of TPOS and the amnesty opportunity.

As part of its commitment to building a tax-compliant society, FRCS also offers free educational programs covering a wide range of tax and customs topics.

For more information, contact us on our toll-free line 1326, or email info@frcs.org.fj.

Suva, Fiji – Friday, June 20^th 2025 Digicel Fiji has announced that the Fiji Revenue and Customs Service (FRCS) is now accepting MyCash QR payments at all its branches as well as at the Container Freight Stations (CFS) customs in the country.

This will enable MyCash users to conveniently make payments at FRCS through QR Pay, significantly improving customer experience by streamlining the payment process for greater accessibility and efficiency for people across Fiji.

FRCS CEO, Mr. Udit Singh, stated that the introduction of the MyCash QR Payment platform expands the range of payment options available to our customers. This platform is not only convenient, secure, and user-friendly, but it also enables payments from all FRCS branches and CFS customs in Fiji through the MyCash mobile wallet.

“Our decision to integrate the MyCash wallet aligns seamlessly with FRCS’s strategic vision of becoming a digitally driven and future-focused organisation. As outlined in our Strategic Plan, technology is a key enabler of transformation,” Mr. Singh stated.

Now, MyCash customers can use QR Pay to make digital payments for taxes or duties to the FRCS from their MyCash wallet. This collaboration allows customers to make quick, secure and hassle-free payments by scanning the MyCash QR code.

Digicel Fiji CEO, Farid Mohammed, said; “This is a landmark achievement and we are excited to bring the convenience of MyCash QR Pay to every FRCS branch. This roll-out is set to transform the payment experience for Fijians, making it faster, more convenient and secure. It’s a key journey towards greater digital financial inclusion and our dedication to offering customers cutting-edge, cashless solutions that streamline their daily financial transactions.” 

All Digicel Fiji customers can have access to MyCash – they simply need to activate and start using the service. For those non-Digicel Fiji customers, they need to get a Digicel Fiji SIM to start enjoying MyCash.

Digicel Pacific MyCash now boasts over 2,500 QR Pay locations, including major supermarkets. There are over 200 agents for easy deposits and withdrawals of funds, too. The MyCash service facilitates seamless bill payments, and banks and other mobile wallets can easily do instant money transfers. MyCash is pivotal in Fiji’s digital transformation and financial inclusion, offering customers a game-changing way to manage money securely and conduct cashless transactions.

FRCS proudly participated in the Rights, Empowerment and Cohesion for Rural and Urban Fijians (REACH) Program organized by the Ministry of Women, Children and Social Protection, held at the Marist Champagnat Institute in Vatuwaqa.

During the event, our team provided vital services including Taxpayer Identification Number (TIN) registrations for both individuals and non-individuals, hands-on assistance with Taxpayer Online Services (TPOS), issuance of one-time login codes, JOINT ID Card, and responses to general tax and customs-related queries.

This outreach initiative served as a valuable opportunity to raise awareness, bridge knowledge gaps, and foster greater understanding of FRCS’s role in national development. By engaging directly with the community, FRCS continues to build trust and transparency, ensuring that Fijians are better informed about their tax obligations and the broader impact of revenue collection on the country’s progress.

Additionally, through its participation in the REACH Program, FRCS also ensures that all Fijians—regardless of location—have access to its vital services and information, reinforcing inclusion, and economic empowerment.

A three-day regional conference dedicated to strengthening the capabilities and consistency of the Detector Dog Units across the Pacific was officially opened at the Tanoa International Hotel in Nadi.

The Pacific Detector Dog Programme (PDDP), a collaborative initiative funded by the New Zealand Ministry of Foreign Affairs and Trade and managed by New Zealand Police with support from New Zealand Customs Service, aims to enhance the operational effectiveness of border enforcement agencies in Fiji and other Pacific Island nations.

The programme delivers comprehensive training for dog handlers, supplies highly trained detector dogs, and builds capacity in leadership, operational systems, legal enforcement, and prosecution related to the detection of illicit substances, particularly narcotics.

In his opening remarks, Chief Customs Officer, Mr. Marika Vuniyayawa emphasized the strategic importance of the Fiji Detector Dog Unit (FDDU) in safeguarding national borders and protecting communities.

“The Detector Dog Programme is not merely a tactical asset, but it is a strategic pillar of the FRCS enforcement framework, aligned with our vision of a safe, secure, and resilient Fiji,” Mr. Vuniyayawa stated.

He further highlighted that the integration of detector dog capabilities through the PDDP has significantly enhanced non-intrusive customs inspections, reducing the reliance on physical searches while improving detection accuracy and efficiency.

“This workshop is not only about refining technical skills, but also about deepening regional cooperation, strengthening intelligence-sharing networks, and fostering trust among enforcement professionals.”

The conference brings together regional experts, operational officers, trainers, and key stakeholders united by a shared commitment to combatting the trafficking of illicit drugs and enhancing border security across the Pacific.

Mr. Vuniyayawa expressed sincere gratitude to the Governments of New Zealand and Australia, as well as to New Zealand Customs, New Zealand Police, and the Australian Border Force, for their continued partnership and unwavering support in advancing border security efforts in Fiji and the wider Pacific region.

In a powerful display of partnership and progress, FRCS and Fulton College recently joined forces for a dynamic training forum designed to strengthen collaboration and deepen mutual understanding on tax-related processes and issues. Held in the vibrant setting of the Fulton College Media Room in Nadi, this face-to-face training aimed to provide a comprehensive, end-to-end understanding of key processes within the Taxpayer Online Services (TPOS) platform.

Led by FRCS Education Specialists Joshua Singh and Laisa Draunibaka, the sessions covered a wide range of essential topics, including Pay-As-You-Earn (PAYE), VAT on New Dwelling House (NDH), Fringe Benefits Tax (FBT), Personal Income Tax (PIT), Capital Gains Tax (CGT), Tax Compliance, Tax Clearance and an overview of the TPOS dashboard.

The planning and execution of the training not only delivered valuable insights but also served as a meaningful learning journey for everyone involved. It was more than just a professional development opportunity—it was a chance to build lasting connections and foster a spirit of unity between FRCS and Fulton College.

Taxation is the backbone of national development. It funds the essential services that citizens rely on every day—healthcare, education, infrastructure, public safety, and social welfare. When citizens understand how the tax system works, they are more likely to engage with it positively and responsibly.

By promoting tax literacy, FRCS is not only improving compliance but also building a culture of trust and civic responsibility.

Encouraged by the success of this initial forum, FRCS and Fulton College are already planning future training initiatives which reflects a shared commitment to continuous learning, stronger partnerships, and a more informed and empowered public.

Together, FRCS and Fulton College are setting a new benchmark for collaborative education—one that not only enhances institutional capacity but also uplifts communities through knowledge.