Contact Center Agent (2 Positions) – Vacancy # 19/2022

The vision of the Fiji Revenue and Customs Service (FRCS) is to become a World Class Revenue Service delivering Excellence in Revenue Collection, Border Protection, Trade and Travel Facilitation. The FRCS is a statutory organization established under the FRCS Act. Guided by the FRCS Act, the Service performs the following: acts as an agent of the State to provide services to administer and enforce the laws specified in the Act; advises the State on matters relating to taxation and customs; facilitates trade, travel and border protection; and represents the State internationally in respect of matters relating to taxation or customs. We are looking for a suitable candidate for the Contact Center Agent position in FRCS based at our Head Office in Suva.


The Contact Center Agent plays a key role in managing the contact center operations. The role is responsible to provide support to all inbound Customer Service in terms of answering all incoming calls and effectively solve customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The Contact Center Agent will also work closely with colleagues in FRCS to support the development of a workforce that is capable, adaptable, agile, with a focus on promoting career in FRCS. He/She will also work with Team Leader Contact Center in providing reports when needed by the Executive Management. The incumbent must be a dynamic individual with strong interpersonal and customer service skills, able to work across multi-functional areas and contribute quality advice in the process.


To be successful in this role, it is essential that you have the following:

  • A Certificate in Hospitality Management or relevant discipline from a recognized Institution.
  • Excellent interpersonal skills and customer service skills.
  • Good verbal and written communication skills.
  • Work experience in a Contact Center would be an advantage.

Your application should be complemented by details of proven skills and expertise with supported record of high performance and integrity.


Salary Band 3: $18,979 Base Salary


Please submit an email application, indicating the position and vacancy number, your CV, detailed cover letter and copies of academic transcripts to careers@frcs.org.fj and also complete and submit the Employment Application Form available on our website click here. All applications will be treated in confidence.  


For Position Descriptions, please click on the link https://www.frcs.org.fj/work-with-us/


Application closes on 27 May 2022. Incomplete and Late Applications will not be accepted.



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