FRCS Holds Forum for the Registered Tax Agents

The Fiji Revenue and Customs Service (FRCS) is embracing an open-door policy and developing a sound working relationship with taxpayers and its stakeholders.

Last week, FRCS held a forum for the registered tax agents in Suva as part of its continuous efforts to actively engage with the Agents. During the Forum, we updated them on the recent enhancements to the tax system processes and on current tax matters.   The forum is the first face to face event that FRCS has held, and it was well attended.

Tax agents play a vital role in Fiji’s tax system. While welcoming them to the forum, FRCS Acting Chief Executive Officer, Mr. Malakai Naiyaga stated that the forum is intended to develop into a productive and collaborative relationship between Tax Agents and FRCS.

“FRCS has already made a commitment in its strategic plan to maintain its focus as being a customer centric organization. It is a journey which FRCS is taking that requires a lot of internal changes as well as a change in our organization culture which we are currently undertaking,” Mr. Naiyaga said.

“Central to this is our commitment to listen, gather feedback, implement improvements to the business processes not only focused on enhancing customer experience but also reducing the cost of doing business and closing any tax gaps”, he said.

According to Mr. Naiyaga, FRCS actively seeks to develop a trusted partnership with our taxpayers and partners such as the registered tax agents.

“We are committed to genuine consultation and the Tax Agent’s forum is a testament to that,” he stated.

“From both our perspectives, we strive to make it easy for all our citizens, both individuals and businesses to actively participate in the tax system and pay their fair share of taxes.”

Sharing some of the FRCS strategies aimed at improving the administration of tax and customs laws, Director Taxation Ms. Momina Beg emphasized on the importance of timely filing and payment of taxes.

Ms. Beg also highlighted that FRCS will be taking a firm stance on trust taxes which may include measures such as garnishing trust monies.

“Our dedicated taxpayer education team is available to assist, train and partner with you. We work with entities like FICA, visit businesses and partner with universities to promote tax literacy, with tax agents being our top priority,” she stated.

The tax agents were also reminded of the compliance requirements in accordance with the Tax Agent’s Code of Conduct 2018 and briefed on the enhancements made on the Taxpayer Online Service (TPOS) processes.

The forum ended with a networking session between the tax agents and our revenue team.

FRCS will also be holding forum for tax agents in the western and northern divisions in the coming months. 

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