FRCS Secures Technical Assistance from Australian Tax Office (ATO)


The Fiji Revenue and Customs Service (FRCS) vision and corporate strategy focuses on embarking on a transformational journey to become a world class revenue service delivering excellence in revenue collection, border protection, trade and travel facilitation.

As part of achieving this vision, representatives from the Australian Tax Office (ATO), Assistant Commissioner Ms. Belinda Darling and Director Ms. Gabrielle Jackson visited FRCS and engaged with their counterparts.

The meetings were led and facilitated by FRCS CEO Mr. Mark Dixon to discuss FRCS’s priorities for the 2022-2023 financial year, as well as the key areas that need prioritising for capacity building and partnering arrangements with Australia.

The partnership aims to build a strong and effective working relationship between ATO and FRCS to support FRCS in its work to design and implement a strong, transparent and effective tax compliance regime in Fiji.

FRCS has identified specific areas where the ATO can assist to strengthen their tax administration and some of these include:

  • Improve Taxpayer Online Services;
  • Support Compliance Improvement Strategy with a focus on voluntary compliance – making it easy to comply and hard not to comply;
  • Support data analytics and debt management strategies;
  • Automate the private ruling process.

Mr. Dixon thanked the ATO team for their visit and encouraged the senior management of FRCS to openly contribute and collaborate with the ATO so that they can understand FRCS’s technical assistance and capability building needs which will help ATO develop a detailed action plan on how FRCS and ATO can collaborate into the future.

Australia and Fiji share a strong and enduring bilateral relationship, demonstrated by the two Governments formalising the Fiji-Australia Vuvale Partnership in 2019. The term was chosen to reflect the depth, breadth and warmth of the governmental relationship. Ms. Jackson and Ms. Darling reported that the meetings were a success and in keeping with the spirit of the Fiji-Australia Vuvale Partnership very collaborative and hospitable.

The ATO also met with representatives from the Australian High Commission, the Australian Department of Foreign Affairs and Trade, and other organisations based in Fiji that are relevant for the ATO’s capacity work in tax, such as Pacific Financial Technical Assistance Centre (PFTAC) and Pacific Islands Tax Administrators Association (PITAA).

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