FRCS Launches New Services on Taxpayer Online Services (TPOS)

This media release announces that the Fiji Revenue and Customs Service will be increasing its online service offering with the automation of four processes in November.


The Fiji Revenue and Customs Service (FRCS) has announced today that four new online service modules will be available on its Taxpayer Online service (TPOS) from 3 November 2020.

The new services that will be available include (i) Tax Compliance Certificate (TCC), (ii) Taxpayer Requests for Remission of Penalties, (iii) Requests for Time to Pay Arrangements and (iv) Requests for Clarification.

Customers, who wish to access these services will therefore no longer have to physically visit the Tax Office to access these services,  as from 3 November customers will be able to simply log onhttp://mytpos.frcs.org.fj to the Taxpayer Online Services and apply.

The first phase of the Taxpayer Online Services was launched in December 2019. The services currently available online includes Environment and Climate Adaptation Levy (ECAL), Fringe Benefit Tax, Telecommunications Levy, Value Added Tax (VAT) and Taxpayer Registration.  

FRCS Acting Chief Executive Officer Ms. Fane Vave described the upcoming implementation of the four new service modules on the Taxpayer Online Services as a significant achievement for FRCS and a demonstration of its commitment to be a contemporary service oriented Organisation.

FRCS has been holding a series of consultations with all stakeholders to enhance education and awareness on the online processes of the various tax types to support taxpayers through the new transition. The videos of these tax types can be accessed on FRCS website https://www.frcs.org.fj/our-services/taxpayer-online-service-tpos/webinar-sessions/ and our You Tube channel https://www.youtube.com/channel/UCNTGMfofPp8-P_KkxOfGKaw/.

“I acknowledge the participation of different business segments, accounting firms, tax agents and individual taxpayers in our External Testers Program over the last 6 months whose feedback and input has been invaluable to test the online tax processes and are integral to our development and design process to ensure an optimal customer experience.”

Ms Vave encourages all taxpayers to access the online services and to contact FRCS on 1326 or info@frcs.org.fj, should they require any assistance on Taxpayer Online Services.


For further information, please email publicrelations@frcs.org.fj.

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