Compliance Improvement Strategy (CIS)

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The main objective of the CIS is to encourage voluntary compliance where our customers honestly register their business, file returns, pay taxes on time and accurately report all tax information to FRCS. The CIS will focus on customer segments where compliance risk is evident including Customer Service, Small and Medium customers comprising of identified high risk sectors, VAT paying customers, Customs Import/Export and Border Security. The ultimate goal is where all entities and individuals pay their fair share of taxes which ensures confidence in our tax system and builds Fiji as a prosperous nation.

For FRCS, this is attained by aligning strategies to the organizations main strategic goals, which involve building community confidence in the tax system and promoting high levels of voluntary compliance. The achievement of these goals could be undermined by compliance risks due to the actions of taxpayers – whether it be negligence, ignorance or deliberate action taken to abuse gaps in the tax administration. Customer non-compliance is inevitable, however these compliance risks can be managed with a good risk management.

The Compliance Improvement Strategy for 2023 – 2025 will promote the transparent and consistent treatment of compliance risks and enhance customer confidence in the self-assessment and voluntary compliance environment. This will be achieved by focusing on the identified customer segments and their related sectors. The compliance strategies outlined shall promote the increase in tax revenue, improve voluntary compliance and reduce the cost of compliance in the key risk areas identified.

Identified risky areas in this CIS document will be assessed and the corresponding strategies will be recommended for implementation. Progressive updates will be conducted on a quarterly basis to evaluate the effectiveness of the strategies implemented. This will be measured by analyzing data on customer compliance through the key risk areas in registration, filing, payment and reporting.



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